|
EA Wells Hair Design was founded in 2012 and continues to serve the Triangle area on the belief that our customers' needs are of the utmost importance. Our entire team of skilled stylists are committed to each customer's individual needs and styling requests. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
|
|
|
|
Service Guarantee
We strive for you to be satisfied with your service. In order to fulfill your needs and fit your desired time, we ask that you call us within 10 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we will be grateful for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different designer, we support your decision and will help you feel comfortable with your choice. Our entire team's talent is at your disposal and discretion. Payment Methods We accept Visa, MasterCard, Discover and Cash. We DO NOT accept Checks. Product Guarantee We offer full exchanges on all product purchases. We know you want that “Salon look” through the daily products you use at home. The correct product is important. Don’t waste money on products you will never use. Bring in any haircare product that is not meeting your expectations and we will replace it with something that will better suit your needs. Returns are accepted on all haircare products and will be given full exchange credit toward the purchase of another product. Returns on hairdryers, flat-irons and curling irons must occur within 7 days of the original purchase date. Returned items must consist of all packaging and be in original condition. We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final. Appointments Making all your appointments in advance will ensure stylist availability, as well as it enables you to secure the time that works best for your schedule. We do require a credit card to secure your appointment(s). Please arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s). Cancellation Policy We require a 24-hour notice for all appointment cancellations. If you miss or cancel your appointment without giving at least a 24-hour notice, you will be billed 50% of the original scheduled service price. Failure to show for more than one appointment will result in a full service charge. These fees will be expected to be paid prior to future visits. If a history of no showing appointments occurs, then we may require you to pre-pay for services at the time of scheduling. In this case, if your appointment is missed, no refund or credit will be offered. For your convenience, we provide a confirmation email and/or text 48-hours prior to your appointment. We ask that you keep us informed of any changes in your contact information. Promotional Offers Promotional Offers are only valid on your first visit and for the services purchased. Any changes in services will result in the full pricing of the desired service. It is your responsibility to read all fine print associated with the offer. If additional time or product is needed to accommodate your particular hair needs, additional charges may occur. Please note, that not all of our E.A. Wells Hair Design stylists accept promotional offers. We ask that you please call before making a purchase or an appointment to ensure that all rules and needs are met. If you are using a promotional offer and do not show up for your scheduled appointment, we hold the right to void the voucher without a refund. Gratuities Gratuities are always appreciated and we thank you for your thoughtfulness. Gratuities are not included in services provided. Stylists can receive gratuity by card or in cash. Guest Policy In order to provide each client with personalized individual attention, we reserve the service area for those clients receiving services. All guests are asked to wait in the reception area. We ask that all children (not receiving a service) remain supervised in the reception area for their safety. Disclaimer Our pricing is based on time and product used to perform each service. If additional time or product is needed to accommodate your particular hair needs, pricing is subject to increase. We welcome you to schedule a consultation with your stylist prior to your service to answer questions and receive specific pricing. Color Formulas Our expertise is used to create our color formulations and this expertise is derived from years of education and experience. These formulas are the property of E.A. Wells Hair Design. Gift Certificates Gift certificates are available for your gift giving convenience and are offered in any amount of $25 or more. Gift certificates do not include gratuities and are not redeemable for cash. Once a gift certificate is purchased, you will have 1 year to use the entire balance. Cell Phones As a courtesy to other clients and our design team, we ask that all cell phones be set to vibrate before entering the salon. Our goal is to provide a tranquil, private and undisturbed atmosphere at all times. |
