How we are approaching the COVID-19 Pandemic:
We are excited to be back behind the chair servicing you. We want to update you on a few new changes that we will begin implementing. While we won't be able to shake your hand or give you a hug (for now!), please know how excited we are to welcome you back.
At EA Wells Hair Design, we have always taken sanitation seriously. Outside of our regular State Board Sanitation protocols, we will be adding the following COVID-19 SANITATION STEPS to ensure the safety of everyone. We have put a great deal of thought and care into making sure our salon environment is as safe and sanitized as possible for you and our stylists.
Meeting and exceeding the already strict guidelines that ensure hygiene in our salons, we have instituted the following additional hygiene measures:
Customer and Stylist Well-being:
*Upon arrival for your appointment, please STAY IN YOUR CAR and CALL (919) 787-7797 to alert the Front Desk Coordinator of your arrival. We will check you in and give you a call when your stylist is ready to begin.
*No extra guests will be allowed in the salon at this time, kids included. Our waiting room will remain closed for the time being. All guests without an appointment will be asked to stay outside to limit the amount of occupants. (Exceptions to this rule: Interpreters may attend appointment, Caregivers and/or a parent or legal guardian of a minor that is receiving a service)
*All stylists are required to wear a CDC-recommended face mask that covers the nose and mouth in a snug manner for their entire shift. ALL Guests are REQUIRED to wear a mask throughout their appointment according to State Board and North Carolina State Wide Regulations. We ask that you please wear an over-the-ear mask if available. We do have disposable masks in stock for clients that cannot acquire one or if you are receiving a color service and do not want to chance possible color transfer. For the safety of everyone at EA Wells Hair Design, we will not allow entrance without a mask. Please DO NOT remove your mask while in the salon.
*Stylists will wash their hands frequently. Wipes and hand sanitizer will be available throughout the salon’s highly-trafficked areas for your use.
*Upon entry, please use our Hand Sanitizer station located at the front door or use the restroom to wash your hands thoroughly.
*Stylist stations and salon chairs are wiped down and sanitized between all services.
*Each customer will receive a freshly washed/dried cape before any services begin.
*We ask that you please stick to the recommended social distancing guidelines when interacting with other guests (6+ feet apart). This will help us keep everyone as safe as possible. **We will space stylist chairs and processing stations to the recommended distance as well**
Services:
*While shampooing your hair at the sink, your stylist will wear face protection. (Our stylists have access to face shields, depending on your comfort level. We are happy to adapt our level of protection according to your requests. Please kindly ask your designer to wear a face shield in addition to their mask if it helps you feel more at peace with your service).
Salon Environment:
*Prior to opening each day, our salon will be thoroughly cleaned and sanitized to city, county, state and federal mandates.
*Door handles and windows will be wiped down frequently and/or left open for entry.
*Stylist chairs, pens, and all surfaces will be wiped down after use.
*We ask that you please allow a team member to select your retail products from the shelf to limit the amount of exposed surfaces.
*While we encourage using contactless payment whenever possible; credit card terminals will be wiped and sanitized after each use.
Spa Services:
We are accepting Skin & Waxing appointments again, but things look a little different now so that we can keep each other as safe as possible. Although we take sanitation very seriously on a regular basis, we have added extra Personal Protection Equipment (PPE) protocols in place to keep your health and well-being a top priority.
Our Esthetician + Skin Care Specialist will be taking the following measures:
*Wearing PPE – Gloves, Mask, Face Shield & Lab Coat during all services
*All Tools, Tables, Trays, Steamer, Bed & Touch Surfaces will be disinfected according to CDC and State Board Guidelines
*Towels, Sheets, Pillows, etc. will be washed & dried before each appointment
*Limited bedding on spa bed (blanket can be made available upon request)
*We ask that you wear a Face Mask to walk to and from the Spa Room
We ask that you please be patient with us as we adjust to this new "temporary normal". We are doing our best to accommodate all guests in a timely and organized manner. As a reminder, this protocol is new to all of us. The entire EA Wells Hair Design team is committed to making this transition as smooth as possible for you, but please keep in mind that this may take some time for us to perfect.
If you are feeling sick, running a temperature, or if you have been exposed to sickness - please call to cancel your appointment. We will waive the cancellation fee, but we ask that you please call in a timely manner so that we can accommodate those that are patiently waiting for an appointment.
Curbside Pickup is available! Give us a call at (919)787-7797 and we will be more than happy to hand pick, sanitize, take payment over the phone and walk your products out to you.
We want to thank you for your continued support of our salon through this difficult time. We would not be here without your continued loyalty. Thank you for your patience and willingness to adapt to these new appointment regulations.
Together, we will get through this! See you soon!
We are excited to be back behind the chair servicing you. We want to update you on a few new changes that we will begin implementing. While we won't be able to shake your hand or give you a hug (for now!), please know how excited we are to welcome you back.
At EA Wells Hair Design, we have always taken sanitation seriously. Outside of our regular State Board Sanitation protocols, we will be adding the following COVID-19 SANITATION STEPS to ensure the safety of everyone. We have put a great deal of thought and care into making sure our salon environment is as safe and sanitized as possible for you and our stylists.
Meeting and exceeding the already strict guidelines that ensure hygiene in our salons, we have instituted the following additional hygiene measures:
Customer and Stylist Well-being:
*Upon arrival for your appointment, please STAY IN YOUR CAR and CALL (919) 787-7797 to alert the Front Desk Coordinator of your arrival. We will check you in and give you a call when your stylist is ready to begin.
*No extra guests will be allowed in the salon at this time, kids included. Our waiting room will remain closed for the time being. All guests without an appointment will be asked to stay outside to limit the amount of occupants. (Exceptions to this rule: Interpreters may attend appointment, Caregivers and/or a parent or legal guardian of a minor that is receiving a service)
*All stylists are required to wear a CDC-recommended face mask that covers the nose and mouth in a snug manner for their entire shift. ALL Guests are REQUIRED to wear a mask throughout their appointment according to State Board and North Carolina State Wide Regulations. We ask that you please wear an over-the-ear mask if available. We do have disposable masks in stock for clients that cannot acquire one or if you are receiving a color service and do not want to chance possible color transfer. For the safety of everyone at EA Wells Hair Design, we will not allow entrance without a mask. Please DO NOT remove your mask while in the salon.
*Stylists will wash their hands frequently. Wipes and hand sanitizer will be available throughout the salon’s highly-trafficked areas for your use.
*Upon entry, please use our Hand Sanitizer station located at the front door or use the restroom to wash your hands thoroughly.
*Stylist stations and salon chairs are wiped down and sanitized between all services.
*Each customer will receive a freshly washed/dried cape before any services begin.
*We ask that you please stick to the recommended social distancing guidelines when interacting with other guests (6+ feet apart). This will help us keep everyone as safe as possible. **We will space stylist chairs and processing stations to the recommended distance as well**
Services:
*While shampooing your hair at the sink, your stylist will wear face protection. (Our stylists have access to face shields, depending on your comfort level. We are happy to adapt our level of protection according to your requests. Please kindly ask your designer to wear a face shield in addition to their mask if it helps you feel more at peace with your service).
Salon Environment:
*Prior to opening each day, our salon will be thoroughly cleaned and sanitized to city, county, state and federal mandates.
*Door handles and windows will be wiped down frequently and/or left open for entry.
*Stylist chairs, pens, and all surfaces will be wiped down after use.
*We ask that you please allow a team member to select your retail products from the shelf to limit the amount of exposed surfaces.
*While we encourage using contactless payment whenever possible; credit card terminals will be wiped and sanitized after each use.
Spa Services:
We are accepting Skin & Waxing appointments again, but things look a little different now so that we can keep each other as safe as possible. Although we take sanitation very seriously on a regular basis, we have added extra Personal Protection Equipment (PPE) protocols in place to keep your health and well-being a top priority.
Our Esthetician + Skin Care Specialist will be taking the following measures:
*Wearing PPE – Gloves, Mask, Face Shield & Lab Coat during all services
*All Tools, Tables, Trays, Steamer, Bed & Touch Surfaces will be disinfected according to CDC and State Board Guidelines
*Towels, Sheets, Pillows, etc. will be washed & dried before each appointment
*Limited bedding on spa bed (blanket can be made available upon request)
*We ask that you wear a Face Mask to walk to and from the Spa Room
We ask that you please be patient with us as we adjust to this new "temporary normal". We are doing our best to accommodate all guests in a timely and organized manner. As a reminder, this protocol is new to all of us. The entire EA Wells Hair Design team is committed to making this transition as smooth as possible for you, but please keep in mind that this may take some time for us to perfect.
If you are feeling sick, running a temperature, or if you have been exposed to sickness - please call to cancel your appointment. We will waive the cancellation fee, but we ask that you please call in a timely manner so that we can accommodate those that are patiently waiting for an appointment.
Curbside Pickup is available! Give us a call at (919)787-7797 and we will be more than happy to hand pick, sanitize, take payment over the phone and walk your products out to you.
We want to thank you for your continued support of our salon through this difficult time. We would not be here without your continued loyalty. Thank you for your patience and willingness to adapt to these new appointment regulations.
Together, we will get through this! See you soon!